If we got it wrong, we want to know.Grievance redressal: how to raise a complaint, step by step.
If something has gone wrong, we want to hear about it. Here is how to raise a complaint, step by step.
Updated: 28 October 2026
How to raise a complaint
- Contact us first. Call or WhatsApp us on +91 94286 19595, email Hardik@lakhaniinvestment.in, or visit our office at 1st Floor, Shyam Complex, Jawahar Road, Rajula 365560, Gujarat. Tell us what went wrong, with the details listed below. We’ll acknowledge your complaint and keep you updated.
- For mutual funds: if the issue isn’t resolved, contact the investor service desk of the AMC (the fund house). If you’re still not satisfied, file a complaint on SEBI’s SCORES portal. If it’s still not resolved, you can take it to SMART ODR, the online dispute resolution portal.
- For insurance: if the issue isn’t resolved, write to the grievance cell of your insurance company. If you’re still not satisfied, register your complaint on IRDAI’s Bima Bharosa portal. If it’s still not resolved, you can approach the Insurance Ombudsman.
Details that help
- Your name and phone number
- Your folio number (for mutual funds) or policy number (for insurance)
- What happened, and when
- Copies or photos of any letters, messages or statements about it
Where to go
| Step | Mutual funds | Insurance |
|---|---|---|
| First | Lakhani Investment | Lakhani Investment |
| Next | The AMC’s investor service desk | The insurer’s grievance cell |
| Then | SEBI SCORES | IRDAI Bima Bharosa |
| Finally | SMART ODR | Insurance Ombudsman |
How we handle complaints
We take every complaint seriously. We’ll acknowledge it, look into it, and keep you updated on its progress. You can also reach us through our contact page.